Legal Notice & Terms and Conditions

By booking an appointment with us, whether directly, through affiliates, third-party platforms, or otherwise, you automatically agree to the following legally binding terms and conditions.

1. Appointments and Bookings

1.1. All appointments must be booked via our approved booking channels (website, affiliates, phone, or in-person).
1.2. A non-refundable deposit of [£15] is required to secure all bookings, for vouchers we must have voucher code before booking.
1.3. Bookings are non-transferable unless expressly agreed in writing by management.

2. Vouchers

2.1. Vouchers are strictly redeemable on Mondays and Tuesdays only.
2.2. Vouchers are not valid on Bank Holidays, weekends, or during promotional events unless stated otherwise.
2.3. Vouchers cannot be combined with discounts, offers, or loyalty schemes.
2.4. Vouchers have no cash value and are non-refundable once issued.

3. Pricing and Price Match Policy

3.1. Our pricing is fixed and non-negotiable.
3.2. We do not accept price match requests under any circumstances.
3.3. Prices are subject to change, but confirmed bookings will be honoured at the agreed rate.

4. Cancellations, No-Shows & Late Arrivals

4.1. Cancellations must be made 48 hours prior to the appointment. Late cancellations will result in loss of deposit or full payment.
4.2. No-shows or arrivals more than 15 minutes late will result in the appointment being forfeited without refund.
4.3. Persistent no-shows or late arrivals will result in permanent refusal of service.

5. Refunds

5.1. All treatments, deposits, vouchers, and products are non-refundable.
5.2. Refunds will only be issued where services are proven faulty or misrepresented, in accordance with the Consumer Rights Act 2015.

6. Behaviour and Conduct

6.1. We operate a zero-tolerance policy towards abusive, inappropriate, or disruptive conduct.
6.2. Any such behaviour will result in immediate refusal or termination of service, removal from the premises, and possible reporting to law enforcement.

7. Health and Safety

7.1. Clients must disclose any medical conditions, allergies, or injuries prior to treatment.
7.2. We accept no liability for adverse effects or injuries caused by undisclosed conditions or failure to follow aftercare advice.
7.3. Pregnant clients must notify us prior to booking to ensure treatments are suitable.

8. Legal Agreement

8.1. By booking with us, whether directly or through affiliates, you automatically enter into a binding agreement to these terms.
8.2. These terms are enforceable under the laws of England and Wales and disputes will be subject to the jurisdiction of UK courts.
8.3. We reserve the right to amend these policies without notice to protect our business.

NOTICE TO CLIENTS (DISPLAYED IN-STORE & ONLINE):

"By booking with [T&R HOLISTIC SERVICES], whether directly, through affiliates, or third-party platforms, you automatically agree to our Terms and Conditions, including our policies on vouchers, cancellations, and pricing. Failure to comply will result in refusal of service without refund."