Privacy Policy
Effective Date: 14 August 2025
T&R Holistic Services (“we”, “our”, “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, book services, purchase products, or interact with our partner network.
1. Information We Collect
We may collect the following types of information:
A. Personal Information You Provide:
Name, email address, phone number, postal address
Date of birth (where relevant to treatments)
Payment details (processed securely through our payment providers)
Health & wellness information necessary for safe treatment delivery (e.g., allergies, pregnancy status, injury history)
B. Information Collected Automatically:
IP address, browser type, and device information
Pages visited and time spent on our website
Booking history and preferences
C. Information From Partners:
If you book a treatment or attend an event through one of our trusted partners (Sweet Tees Wellness & Beauty, Gemini Recovery, The Wellness Box, Bump to Baby Initiative, etc.), we may receive relevant booking details or treatment notes for coordination purposes.
2. How We Use Your Information
We use your information to:
Provide treatments and services safely and effectively
Process bookings and payments
Send confirmations, reminders, and important updates
Personalise your experience and recommend services
Keep records for legal, tax, and insurance purposes
Share offers, news, and events (only if you opt in to marketing)
3. Sharing Your Information
We never sell your personal information. We may share it with:
Trusted partners who deliver services you have booked through us
Payment processors to handle secure transactions
Legal or regulatory authorities if required by law
IT & service providers who help operate our booking, website, or email systems
All partners and service providers are contractually bound to keep your data confidential.
4. Data Security
We take the security of your information seriously. We use encryption, secure servers, and access controls to protect your data. Only authorised team members have access to personal records.
5. Data Retention
We retain client treatment records for 7 years after your last visit (or until age 25 for minors), in line with UK legal requirements for health and beauty practitioners. Other data is kept only as long as necessary for business and legal purposes.
6. Your Rights
Under UK data protection laws (including GDPR), you have the right to:
Access the personal data we hold about you
Request corrections to inaccurate or incomplete data
Request deletion of your data (unless required by law to retain it)
Withdraw consent for marketing communications
Transfer your data to another provider
You can exercise your rights by emailing [your email address].
7. Cookies
Our website uses cookies to improve your browsing experience. You can adjust your browser settings to block cookies, but some parts of the site may not work correctly.
8. Third-Party Links
Our website may contain links to partner or third-party sites. We are not responsible for their privacy policies, so we encourage you to review them before providing any personal information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the “Effective Date” clearly displayed.
10. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:
T&R Holistic Services